Covid-19 Protocols


Our cleaning practices align with the Infection Control Guidelines for Regulated Health Professionals. We were committed to surpass the guidelines before we closed and even more so with the new guidelines now that we are open.

The following procedures follow the requirements by the College of Massage Therapists of Ontario.

We are committed to staying up to date daily with the coronavirus information specific to Ontario, the CMTO and the Ministry of Health.

What is different at A Hand in Knead?

  • Signage posted throughout clinic (hand washing, coughing, etiquette, evidence-based ways to boost immunity, 30 minutes between treatments to sanitize
  • All linens (including blankets) will be washed and dried at high heat
  • Vinyl pillow protectors have been added to all pillows
  • Sanitize/clean shared clinic space between clients with hospital grade disinfectant
  • Sanitize/clean treatment room thoroughly between clients with hospital grade disinfectant
  • Therapists will have designated clothing for wear during clinic hours
  • RMTs must wear surgical/procedure masks approved for medical use
  • Clients must come to the appointment wearing a clean disposable or reusable mask to be worn throughout the treatment. Modifications can be done for special circumstances.

New Actions Required by Clients

  1. Screening TWICE: once with an email questionnaire sent 24 hours before your appointment or done over the phone and once before your treatment using the Ministry of Health – COVID-19 Patient Screening Guidance Document
  2. Limiting the number of clients in the waiting room, please arrive no more than 10 minutes before your treatment.
  3. Please come alone for your treatment. Modifications will be made for attendants with proper notification.
  4.  A clean cloth or disposable mask MUST be worn upon entering the center. Procedure/Surgical mask will be available for purchase.
  5. Clients will be directed to the sink at the end of the hall to wash their hands with soap and water before and after their treatment. A hand sanitizer station is also available in the waiting room upon entering.
  6. Preferred method of payment debit/credit tap
  7. If you have a change in your benefit plan, please email in advance to your appointment for us to update.

Cancellation Policy

We will be waiving the cancellation fee at this time; however we ask that if you are sick or showing signs of being sick to contact the clinic right away and we can cancel or reschedule your appointment. NO SHOWS or late appointments will still be charged in full so please contact us if you cannot keep your appointment. The charge for a late or missed appointment is not billable to insurance companies.

Certification Requirements

All therapists will have completed theses training resources:

  • Infection Prevention and Control (IPAC) Core Competencies modules:
    • IPAC Core Competencies: Additional Precautions
    • IPAC Core Competencies: Administrative Controls
    • IPAC Core Competencies: Chain of Transmission and Risk Assessment
    • IPAC Core Competencies: Control of the Environment
    • IPAC Core Competencies: Health Care Provider Controls
    • IPAC Core Competencies: Occupational Health and Safety
    • IPAC Core Competencies: Personal Risk Assessment (select all modules appropriate to your practice setting)
  • Hand Hygiene E-Learning Tool
  • View Public Health Ontario’s instructional videos.
  • Hand Hygiene
    • PPE – Facial Protection
    • PPE – Gown and Gloves